Frequently Asked Questions
Everything you need to know about Parktle — the on-demand parking shuttle service for airports, hotels, and cruise terminals. Can't find your answer? Contact us.
How It Works
- What is Parktle?
- Parktle is an on-demand parking lot shuttle platform. Travelers reserve a parking spot at a partner lot, drive in, and use the app to request a real-time shuttle to their airport terminal, hotel, or cruise port. Drivers complete the trip, and passengers can rate and tip afterward.
- How does Parktle work step by step?
- 1. Book your parking spot through the Parktle app or website. 2. Drive to the lot on your departure day. 3. Open the app and tap "Request Shuttle." 4. A nearby driver picks you up and drops you off at your destination. 5. When you return, open the app again to request a shuttle back to your car.
- Is there live tracking?
- Yes. Once a driver accepts your request you can track their location in real time on a map inside the Parktle app.
- Can I book for a group?
- Yes. Parktle supports multi-passenger bookings so your entire travel party can reserve parking and ride together.
Pricing & Payment
- How much does Parktle cost?
- The Parktle app is free to download. Parking rates are set by each individual lot owner. You will see the rate clearly before confirming your booking.
- Are there any hidden fees?
- No hidden fees. The price you see at booking is what you pay. Tipping the driver is entirely optional.
- How does tipping work?
- After your trip, the app prompts you to rate your driver and leave an optional tip. 100% of the tip amount goes directly to your driver — Parktle does not take a cut.
- What payment methods are accepted?
- Parktle accepts all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Apple Pay.
- Can I use a promo code?
- Yes. Enter your promo code at checkout to apply a discount. Promo codes are issued by lot owners or through Parktle promotions.
Booking & Reservations
- Can I cancel my reservation?
- Cancellation policies are set by each lot owner. You can view the cancellation policy before confirming your booking. Many lots offer flexible cancellation.
- How far in advance can I book?
- You can book a parking spot as far in advance as you like, or as last-minute as same-day depending on availability at your chosen lot.
- Do I need to print anything?
- No. Everything is handled digitally through the Parktle app. Show your booking confirmation on your phone when you arrive at the lot.
For Drivers
- How do I become a Parktle driver?
- Drivers are onboarded by lot owners. If you work for a participating parking lot, ask your manager to add you to the Parktle platform.
- How do drivers get paid?
- Drivers receive 100% of tips submitted by passengers through the app. Additional driver compensation is arranged between the driver and their lot owner.
- What does the Parktle driver app do?
- The Parktle driver app shows incoming shuttle requests, navigates to passengers, tracks trip history, and displays ratings and tips.
For Lot Owners
- How do I list my parking lot on Parktle?
- Contact us at parktle.com/contact or reach out through the app. Our team will set up your lot, help you onboard drivers, and get you accepting reservations quickly.
- What does the lot owner dashboard include?
- Lot owners get a full web dashboard to manage drivers, set pricing, view and manage reservations, track live shuttle activity, generate payout reports, configure promo codes, and more.
- Can I manage multiple lots?
- Yes. Lot owners can manage multiple parking lot locations from a single Parktle account.