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Privacy Policy

Last updated: January 1, 2025

1. Introduction

ParkTle ("we," "us," "our," or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, password, profile photo
  • Payment Information: Credit card details, billing address, payment history (processed securely through third-party payment processors)
  • Booking Information: Reservation details, vehicle information, travel dates, destination preferences
  • Communication: Messages, feedback, support requests, and other communications with us or Lot Owners
  • Profile Information: Preferences, settings, and other information you choose to provide

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information
  • Location Information: GPS coordinates, IP address, location-based services data (with your permission)
  • Usage Information: Pages visited, features used, time spent, click patterns, search queries
  • Log Data: Access times, dates, referring URLs, browser type, language preferences
  • Cookies and Tracking Technologies: Cookies, web beacons, pixel tags, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors (Stripe, etc.)
  • Social media platforms (if you connect your account)
  • Lot Owners and service providers
  • Analytics and advertising partners
  • Public databases and government records

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve the Service, process bookings, and facilitate transactions
  • Communication: To send confirmations, updates, notifications, and respond to your inquiries
  • Payment Processing: To process payments, prevent fraud, and manage billing
  • Personalization: To customize your experience, show relevant content, and remember your preferences
  • Safety and Security: To verify identity, prevent fraud, detect security threats, and protect users
  • Analytics: To analyze usage patterns, improve services, and develop new features
  • Marketing: To send promotional communications (with your consent) and show targeted advertisements
  • Legal Compliance: To comply with legal obligations, enforce terms, and respond to legal requests
  • Business Operations: To conduct business analysis, manage relationships with Lot Owners, and improve operations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Lot Owners

We share necessary information with Lot Owners to facilitate your bookings, including your name, contact information, vehicle details, and reservation information.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processors (Stripe, etc.)
  • Cloud hosting and storage providers
  • Analytics and advertising platforms
  • Email and messaging services
  • Customer support tools
  • Mapping and location services

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of users or others
  • Prevent or investigate fraud or security issues
  • Respond to government requests

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure payment processing through PCI-compliant processors
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data security
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use the Service at your own risk.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, machine-readable format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data.

6.4 Opt-Out

You can opt out of marketing communications by clicking unsubscribe links or adjusting your notification preferences in your account settings.

6.5 Do Not Track

We do not currently respond to "Do Not Track" signals. However, you can control tracking through your browser settings.

6.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

6.7 European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of the Service. Cookies are small text files stored on your device that help us provide, improve, and personalize the Service.

We use cookies for:

  • Authentication and session management
  • Remembering your preferences and settings
  • Analyzing usage and improving the Service
  • Providing personalized content and advertisements
  • Measuring the effectiveness of marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it in accordance with our data retention policies.

Some information may be retained for longer periods if required by law or for legitimate business purposes, such as:

  • Financial records (for tax and accounting purposes)
  • Legal compliance and dispute resolution
  • Fraud prevention and security
  • Service improvement and analytics

11. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of third-party services before providing them with your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending an email to your registered email address
  • Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the modified Privacy Policy. If you do not agree to the changes, you must stop using the Service and may delete your account.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ParkTle Privacy Officer

Email: privacy@parktle.com

Address: [Your Business Address]

Phone: [Your Phone Number]

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

14. Consent

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MUST NOT USE THE SERVICE.